Hope Fund Savers Program FAQ

Hope Fund Savers is an HCA Healthcare Hope Fund program that is intended to help HCA Healthcare colleagues build habits of saving. The program is a partnership between Hope Fund and our partner, QUBER. The Hope Fund provides the funding, while QUBER manages the savings platform, the customer support inquiries and financial rewards.

Any full-time or part-time HCA Healthcare employee who meets the following requirements:

• Is at least 18 years old
• Household earns at or less than our income threshold

Due to limited space, the current six-month program is limited to those with a household income less than our threshold. We will continue to evaluate interest in this program to determine future needs.

Matching incentives are only awarded to HCA Healthcare colleagues who are employed at the end of the six-month saving period.

To participate, first determine if you are eligible by visiting HCAHopeFund.com/Savers. Next, link your bank account to the QUBER app and start saving. The HCA Healthcare Hope Fund will match your contribution at $20 biweekly or $40 monthly, 2:1 for six months. When the program is over you may claim your match incentives. The Hope Fund covers the administrative fees and will fund your participation in the Savers program. 

Your first savings month starts when you sign up and link a bank account. You will receive rewards after a six-month saving period.

We hope you do! You become a QUBER member when you join this program and you can participate in their programs to continue to build your savings. However, the Hope Fund will only match the first six months of savings. We’ll give you a boost at the beginning, and the rest is up to you.

What you do with the money you save is up to you. We hope you’ll consider hanging on to your savings as a short-term emergency fund, but if you need to use it to address a pressing issue, that’s what it’s there for.

Generous donors and matching funds provided by HCA Healthcare ensure the Hope Fund can assist with emergency financial needs.

You can withdraw your contributions at any point during the six-month savings period.  Once you make a transfer of your personal funds to the QUBER vault, it must remain there for five days.  After that, you can select ‘Cash Out’ in the app to send your savings back to your linked bank account.  This process will take two business days. All matching reward incentives will remain in the vault until the six-month program is over.

Yes, you can stop at any time. You will find a Stop/Cashout button on the QUBER screen.  After you select the Cashout button, select ‘Cashout and Quit’ to end the challenge. You can only participate in the QUBER Hope Fund Savers program once, so if you leave early, you won't be eligible to receive the match again.

Your savings, including your matched earnings from the Hope Fund, will be stored in the Vault on your QUBER app. When you sign up for the program, you can choose whether you want to contribute $20 biweekly or $40 monthly. The amount will be debited from your bank account, and the Hope Fund will match the amount.

Within five business days of the personal deposit to the QUBER vault, your match reward will appear.

The HCA Healthcare Hope Fund is a 501(c)(3) nonprofit organization. In order to meet certain IRS requirements to keep our tax-exempt status, proof of household income from participants in the Hope Fund Savers program will be required.  Following your registration, the Hope Fund will randomly select a number of participants and request verification of the income you provided during the time of sign-up.

QUBER is our partner who provides the technology we use for the Hope Fund Savers program. QUBER oversees customer support, payment of earned rewards and technical questions related to the Hope Fund Savers program. You can contact them at Support@Quber.ca.  For additional assistance, you can reach the Hope Fund directly at corp.HopeFundSavers@HCAhealthcare.com.  To read more about QUBER please visit https://QuberSavings.com/faq.

Yes, the Hope Fund is funding your participation in this challenge with QUBER.  They will never charge you any fees or attempt to sell you anything while you are enrolled in the program.  The QUBER app has received a security review from HCA Healthcare IPS.

No, you do not need a specific bank to participate as a Hope Fund Saver.  With online banking, registering should be easy.  If you do not have online banking, or your bank does not populate within the QUBER app, please email QUBER at Support@Quber.ca to manually enter your bank deposits.

If you do not have enough funds in your account to cover the scheduled withdrawal, you can elect to skip a deposit.  Go into the QUBER app and navigate to the Hope Fund Savers program.  Under the details section, you will see ‘next withdrawal’ with the next date of withdraw noted. Look for the ‘skip withdrawal’ button and select. By skipping a withdrawal, you will forfeit the match incentive for that month.  Additional months will not be added to make up for skipped savings months.

Please remember: If QUBER attempts to withdraw funds that are not available in your account, you could be charged an insufficient funds fee (NSF) by your bank. NSF fees can cost up to $50.  In addition, QUBER is charged additional fees when this occurs.

We recommend contacting your bank to see if the NSF fee can be waived for you. If you can provide documentation that you tried to remove these fees, and your banking institution declined your request, the Hope Fund will refund you the cost of the NSF fee.  Send an email to corp.HopeFundSavers@HCAhealthcare.com.

For colleagues who wish to participate, the Hope Fund will provide QUBER with your 3-4 ID to verify that you are an eligible employee. The information provided to QUBER is only used for the service associated with the Hope Fund Savers program.

In order to verify your eligibility in the Hope Fund Savers program and participate, you will need to install the QUBER app on a personal device.  Signing up is completely voluntary and your use of the app, including how your personal information is used, will be subject to QUBER’s privacy policy and other app terms. 

Personal data collected within the QUBER app is not shared with the Hope Fund, except in aggregate or unidentified form, to enable the match rewards and allow the Hope Fund to provide program outcomes.

No, the Hope Fund will only see the net amount you have saved in your linked bank account in order to appropriately match your savings.  QUBER uses a secure tool to create your QUBER vault and withdraw savings into it, but that information is not shared with the Hope Fund.