Hope Fund Savers Program FAQ

What is the Hope Fund Savers program?

Hope Fund Savers is a HCA Healthcare Hope Fund program that is intended to help HCA Healthcare colleagues build short-term savings and create savings behaviors. The program is a partnership between the Hope Fund and a non-profit partner, SaverLife. The Hope Fund provides the funding and support for employees, and SaverLife manages the savings platform and financial rewards.

Who is eligible to participate?

Any HCA Healthcare employee who meets the following requirements:

What if I do not meet the eligibility requirement but want to participate?

The current program is a 6-month pilot program and is limited to those with a household income less than 400% Federal Poverty Level. The Hope Fund will continue to evaluate and measure the outcomes of this program to determine future cohorts.

How does the program work?

To participate in the program, sign up on our website, provide proof of your household income, link your savings account to the SaverLife platform, and start saving at least $10 a month. The HCA Healthcare Hope Fund will match the dollar amount you save—up to $80 a month—for six months. Just for signing up and linking your account, you will receive a "sign on bonus" of $40. When the program is over and you take a quick survey, your match rewards will be automatically sent to your email associated with HCA Healthcare Hope Fund Savers.

How long does the program last?

You will receive rewards for your savings for a period of six months. Your first savings month begins on the 1st day of the month after you sign up and link your bank account. For example, if you sign up on October 30, your first savings month begins on November 1. Similarly, if you sign up on October 1, your first savings month also begins on November 1. You can continue to access the Savers platform after the program ends, but you will not receive further matching rewards from the Hope Fund.

Can I continue to save after the six month program ends?

We hope you do! Once you have gotten in the habit of saving each month has the potential to do a lot for your financial future. However, the Hope Fund will only match six months’ worth of savings. We’ll give you a boost at the beginning, and the rest is up to you!

Do I have to save for a specific purpose?

What you do with the money you save as a Hope Fund Saver is up to you. We hope you’ll consider hanging on to your savings as a short-term emergency fund, but if you need to use it to address a pressing issue, that’s what it’s there for! The important thing is that you flex your “savings muscle” and get in the habit of putting aside some savings each month.

How is savings defined for this purpose?

For the purposes of the Hope Fund Savers program, saving is defined as a net increase in your linked bank account during a one month period. (For example, if you deposit $100 into your linked bank account, but you withdrew/spent $30 within the same period; you will earn a match reward of $70).

How is the Savers program funded?

The Savers program is a pilot program included in the Hope Fund operations budget. Generous donors and matching funds provided by HCA Healthcare ensure the Fund can assist with emergency financial needs. This program will ensure low income employees have an avenue for savings, in which they may become prepared for a family emergency. 32% of surveyed donors responded favorable to a program expansion that includes the Savers program.

What is SaverLife and why do I keep hearing about it?

SaverLife is a non-profit partner that provides the technology that powers the Hope Fund Savers platform. SaverLife is in charge of customer support, for the payment and technical questions related to the program, so if you need anything, be sure to contact them at support@hcahopefund.zendesk.com. If you need other assistance with the program, you can reach the Hope Fund directly at CORP.HopeFundSavers@hcahealthcare.com.

Can I use the money in my account before the six months is up?

You can withdraw funds at any point during the six-month savings period, but you will only receive a match from the Hope Fund if your account balance has grown each month by at least $10 over the previous month. For instance, if you take $10 out of your account, you’ll need to deposit $20 by the end of your savings month to receive a match.

When is the end of my savings month?

“Savings months” are the same as calendar months, so the end of a savings month will always align with the end of a calendar month.

How do I get my reward money?

Six months after you began saving, you’ll receive an email from SaverLife congratulating you on your progress and asking you to take an exit survey. You have 30 days to take the exit survey and your rewards will automatically be sent to your email associated with HCA Healthcare Hope Fund Savers via Paypal.

When do I get my reward money?

Six months after you began saving, you’ll receive an email from SaverLife congratulating you on your progress and asking you to take an exit survey. You have 30 days to take the exit survey and your rewards will automatically be sent to your email associated with HCA Healthcare Hope Fund Savers.

Due to limited funding, SaverLife and the Hope Fund cannot guarantee spaces in the Hope Fund Savers Account and reserve the right to limit participation in the program to a first come, first serve basis. Individuals placed on a waitlist will be notified by email if more spaces are made available.

NEED HELP?
The Hope Fund is here to help if you have any questions or obstacles. Here’s how to get in touch with us:
• Email us at CORP.HopeFundSavers@HCAHealthcare.com (Preferred)
• Call 877-857-4673

If you or a colleague have a specific question about a technical problem with the platform, linking your bank, or your rewards, please contact SaverLife at support@hcahopefund.zendesk.com.

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