Hope Fund Savers Program FAQ

What is the Hope Fund Savers program?

Hope Fund Savers is a HCA Healthcare Hope Fund program that is intended to help HCA colleagues build short-term savings and create savings behaviors. The program is a partnership between the HCA Hope Fund and a non-profit partner, SaverLife. The Hope Fund provides the funding and support for employees, and SaverLife manages the savings platform and financial rewards.

Who is eligible to participate?

Any HCA Healthcare employee who meets the following requirements:

What if I do not meet the eligibility requirement but want to participate?

The current program is a 6-month pilot program and is limited to those with a household income less than 200% Federal Poverty Level. The Hope Fund will continue to evaluate and measure the outcomes of this program to determine future cohorts.

How does the program work?

To participate in the program, sign up on our website, link your savings account to the platform, provide proof of your household income and start saving at least $10 a month. The HCA Healthcare Hope Fund will match the dollar amount you deposit—up to $40 a month—for six months. Just for signing up and linking your account, you will receive a "sign on bonus" of $20. When the program is over and you take a quick survey, you will be asked to enter your account number and routing number and your match rewards will be deposited directly to your account within 7-14 days.

How long does the program last?

You will receive rewards for your savings for a period of six months. Your first savings month starts on the 1st day of the month after you sign up and link an account. For example, if you sign up on October 30, your first savings month begins on November 1. Similarly, if you sign up on October 1, your first savings month also begins on November 1. You can continue to access the Savers platform for six months after the program ends, but you will not receive further matching rewards from the Hope Fund.

Can I continue to save after the six month program ends?

We hope you do! Once you have gotten in the habit of saving each month has the potential to do a lot for your financial future. However, the Hope Fund will only match six months’ worth of savings. We’ll give you a boost at the beginning, and the rest is up to you!

Do I have to save for a specific purpose?

What you do with the money you save as a Hope Fund Saver is up to you. We hope you’ll consider hanging on to your savings as a short-term emergency fund, but if you need to use it to address a pressing issue, that’s what it’s there for! The important thing is that you flex your “savings muscle” and get in the habit of putting aside some savings each month.

How is the Savers program funded?

The Savers program is a pilot program included in the Hope Fund operations budget. Generous donors and matching funds provided by HCA Healthcare ensure the Fund can assist with emergency financial needs. This program will ensure low income employees have an avenue for savings, in which they may become prepared for a family emergency. 32% of surveyed donors responded favorable to a program expansion that includes the Savers program.

What is SaverLife and why do I keep hearing about it?

SaverLife is a non-profit partner that provides the technology that powers the Hope Fund Savers platform. SaverLife is in charge of customer support for the payment and technical questions related to Hope Fund Savers, so if you need anything, be sure to contact them at support@hcahopefund.zendesk.com. You’ll also be getting monthly emails from SaverLife about your savings status, so be sure to keep an eye out for them! If you need other assistance with the program, you can reach the Hope Fund directly at CORP.HopeFundSavers@hcahealthcare.com.

Can I use the money in my account before the six months is up?

You can withdraw funds at any point during the six-month savings period, but you will only receive a match from the Hope Fund if your account balance has grown each month by at least $10 over the previous month. For instance, if you take $10 out of your account, you’ll need to deposit $20 by the end of your savings month to receive a match.

When is the end of my savings month?

“Savings months” are now aligned with calendar months, so the end of a savings month will always align with the end of a calendar month (for example, October 31 or November 30). You’ll get an email from SaverLife each month reminding you to make your deposit at the end of each month if you’ve not already met your savings goal. If you are not receiving these emails, please let us know at CORP.HopeFundSavers@HCAHealthcare.com.

How do I get my reward money?

Six months after you began saving, you’ll receive an email from SaverLife congratulating you on your progress and asking you to take an exit survey. You have 30 days to take the exit survey and provide your account number and routing number so that we can deposit your rewards directly into your account. You should expect to see your rewards in your account within seven to 14 days of sharing your direct deposit information.

Due to limited funding, SaverLife and the Hope Fund cannot guarantee spaces in the Hope Fund Savers Account and reserve the right to limit participation in the program to a first come, first serve basis. Individuals placed on a waitlist will be notified by email if more spaces are made available.

If you or a colleague have a specific question about a technical problem with the platform, linking your bank, or your rewards, please contact SaverLife at support@hcahopefund.zendesk.com.

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